Privacy policy

Privacy Policy

This Privacy Policy describes how Seaon Exports (“we”, “our”, “us”), operating the Caribou brand, collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal Information

Full Name
Email Address
Phone Number
Billing and Shipping Address
Payment Information

We do not store your payment details. All payments are processed securely through trusted third-party payment gateways such as Razorpay, Stripe, or UPI providers.

Technical Information

IP address
Browser type and device information
Pages visited and time spent on the website
Cookies and tracking data

How We Use Your Information

We use the collected information for the following purposes:

To process and deliver your orders
To communicate order updates and customer support
To improve website performance and user experience
To prevent fraudulent transactions
To send promotional offers and marketing messages (only if you opt in)

Sharing of Information

We do not sell, rent, or trade your personal data to third parties.

We may share your information only with trusted service providers, including:

Payment gateway providers
Shipping and logistics partners
Website hosting and analytics providers

These partners only use your data to perform necessary services on our behalf.

Data Security

We take appropriate security measures to protect your personal information, including:

Secure servers and encrypted connections (SSL)
Trusted payment gateways
Restricted access to sensitive data

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies & Tracking Technologies

Our website uses cookies to:

Enhance your browsing experience
Remember your preferences
Analyse website traffic and performance

You can choose to disable cookies through your browser settings, but this may affect certain functionalities of the website.

Your Rights

As a user, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. Caribou is not responsible for the privacy practices or content of these external sites.

Updates to This Policy

Seaon Exports reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page.

We encourage users to review this page periodically.